More about the new support center
Why we change & how its affect you
Customer service is at the heart of our approach. To ensure the performance of our support team and improve the user experience, we've updated our online support center. From now on, you'll have access to a clear and fluid interface, more pleasant and efficient. Read on to find out more about this change:
How is managed the transition from old to new
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Old and actual open requests
Old open requests will continue to be processed, until the next two moths. So, if you have any open requests, you can continue to access the old support center to track their status and communicate with the support team. You can also consult for viewing your old requests in the old support center, which will be kept for the next two months.
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New requests
From December 2, all new requests must be created on the new support center only.
If you create a new request on the old support center, it will not be processed.
Your first connexion
You receive your new logins detail
From the 28 of November you will receive your new login detail by email.
Email sender : support@janus-engineering.fr
Email Subject : Your new logins for JANUS Engineering online support center.
Sending date : 28/11/2024
You don't have received your login ?
Ask us your new login details by send a quick request
You can now explore and try our new support center !
From December 2, login by clicking on the button "Access to the new support" on our support web page here !
Of course, our support team is available to help you explore the new support center, contact them by e-mail or telephone.
Watch the features overview presentation - or directly- Access the new support center