Help Desk

We are your competent contact partner for all questions concerning NX and TEAMCENTER. Whether it concerns implementation, operation, technical challenges or expansion needs, we will answer all your questions and enable you to work with negligible outlay to work with the latest software at all times.

When you purchase the maintenance package (software maintenance) for Siemens PLM software products NX and Teamcenter from JANUS Engineering AG you will get:

  • Information about the latest update and new features
  • A contact partner for all questions involving Siemens PLM Software products
  • Hotline support provided by experienced employees, very familiar with questions about everyday manufacturing
     

Your benefits at a glance

  • Always the latest product updates for full versions
  • Individual ID allows you to query the status of your enquiries simply
  • Experienced contact for all questions
  • Attractive goodwill rule for application questions
  • Fast, qualified hotline support
  • Bug reporting and active ongoing product development

Maximum benefit with minimum effort


Fast and Transparent

It is our goal to answer hotline enquiries with complete satisfaction within the shortest period of time. And our satisfied customer base proves we are on the right track. Thanks to our UHD system (UserHelpDesk) and your unique ID number, you can query and monitor the status of your enquiries at any time.

Extra Mile

We also offer a goodwill rule that provides you with the ability to forward application questions within the scope of our hotline. The scope of this goodwill is determined by our support manager. In 2018 more than 65% of our customers used this service, receiving an average of four goodwill services in the form of training, application support and consulting.